GOLDEN BEES TERMS OF SERVICE

Last Updated: 18 August 2026

1. Overview

Welcome to Golden Bees.

The terms "we", "us" and "our" refer to Golden Bees. We operate this online store and website, including the related information, content, features, tools, products and services made available through the website (collectively referred to as the "Services").

Please read these Terms of Service carefully before using our website or placing an order.

By accessing, browsing or using our Services, you agree to be bound by these Terms of Service together with our applicable policies.

If you do not agree with these Terms, please do not use or access our Services.

Nothing in these Terms is intended to exclude, restrict or waive any consumer right or legal protection that cannot lawfully be excluded, restricted or waived under South African law.

2. Business Information

Trade Name: Golden Bees

Business Type: Sole Proprietor

Location: Johannesburg, Gauteng, South Africa

Email: info@goldenbees.co.za

WhatsApp: 084 989 3633

Website: goldenbees.co.za

3. Access & Eligibility

By using our Services, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are under the age of 18, you should only use our Services with the involvement and permission of a parent or legal guardian where required by law.

You are responsible for ensuring that information you provide to Golden Bees is accurate, current and complete.

You must not use our Services for unlawful, fraudulent or malicious purposes.

4. Our Products

Golden Bees makes reasonable efforts to ensure that our product descriptions, photographs and other product information are accurate and helpful.

However, natural products may vary in colour, texture, aroma and appearance.

This is particularly relevant to our honey products because honey is a natural product.

Honey & Natural Crystallisation

Pure honey may naturally crystallise over time.

Crystallisation is a natural characteristic of honey and does not, by itself, mean that the honey is spoiled or defective.

Different honey varieties may crystallise at different rates depending on their natural composition and storage conditions.

Please refer to the product information and care instructions provided with your order for guidance on storing and gently softening crystallised honey.

Product Appearance

Product colours and appearance shown on your screen may vary slightly depending on your device, display settings and lighting conditions.

We do not guarantee that the physical appearance of a product will exactly match its appearance on your screen.

Product Availability

We reserve the right to discontinue products, change product information or make reasonable changes to our product range at any time.

Where a change affects an order that has already been accepted, we will deal with the matter in accordance with applicable law and our Return & Refund Policy.

5. Orders

When you submit an order through our website, you are requesting to purchase the selected products.

An order is subject to product availability, successful payment and acceptance by Golden Bees.

We may contact you if there is a problem with your order, including an issue relating to payment, stock availability, delivery information or pricing.

We will not use these Terms to remove any rights you may have under applicable South African consumer law.

Please carefully check your order information before completing your purchase.

All purchases are subject to our Return & Refund Policy.

6. Prices & Billing

Unless otherwise stated, all prices displayed on our website are in South African Rand (ZAR).

Prices, promotions and discounts may change from time to time.

The applicable price for an order will be clearly displayed before you complete your purchase, subject to any obvious pricing error that may need to be corrected.

Golden Bees is currently not VAT registered.

Where applicable, payment is processed through third-party payment providers.

You agree to provide accurate and complete information necessary to process your payment and order.

7. Delivery

Golden Bees offers delivery services to customers in South Africa through our selected courier and delivery partners.

Delivery times provided on our website or during checkout are estimates and may be affected by factors outside our reasonable control.

These may include:

• Courier delays;
• Incorrect or incomplete delivery information;
• Weather conditions;
• Public holidays;
• Operational disruptions;
• Remote-area delivery requirements; and
• Other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information.

For complete information about delivery arrangements, please refer to our Delivery Policy.

Nothing in this section limits any rights or remedies available to consumers under applicable South African law.

8. Bulk Honey Orders

Golden Bees offers bulk honey products from 7 kg and upwards, subject to availability.

If you require more than the quantities displayed on our website, please contact us directly for assistance.

WhatsApp: 084 989 3633

Email: info@goldenbees.co.za

Bulk orders may be subject to separate pricing, delivery arrangements and availability.

9. Returns, Refunds & Defective Products

Our Return & Refund Policy forms part of these Terms of Service.

Our policies distinguish between voluntary change-of-mind returns and statutory rights relating to defective, unsafe, damaged or non-conforming goods.

Opened or partially consumed honey cannot be returned simply because a customer has changed their mind or does not prefer the honey's natural characteristics.

However, this does not remove or restrict any statutory rights that may apply where a product is defective, unsafe or otherwise fails to meet applicable legal requirements.

Please refer to our Return & Refund Policy for the full procedure.

10. Intellectual Property

Unless otherwise stated, content published by Golden Bees on our website, including logos, branding, product descriptions, photographs, graphics, text and other materials, is owned by Golden Bees or used with appropriate permission.

Such content may be protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell or commercially exploit our content without prior written permission, except where permitted by law.

11. Third-Party Links & Services

Our website may contain links to third-party websites, platforms or services.

These third parties operate independently from Golden Bees.

Golden Bees is not responsible for the content, availability, security or privacy practices of third-party websites.

We may also use third-party services to assist with functions such as payments, website hosting, analytics, marketing, communication and delivery.

Your use of third-party services may be subject to their own terms and policies.

12. Shopify

Our online store is powered by Shopify.

Shopify provides the technology and e-commerce infrastructure that enables us to operate our online store.

Your purchase is made with Golden Bees, and Golden Bees remains responsible for its obligations to you as the seller.

Shopify may process information in accordance with its own terms and privacy practices where applicable.

13. Privacy

Personal information collected through our Services is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what personal information we may collect, why we collect it, how it may be used and the rights available to you under applicable privacy legislation.

Our Privacy Policy forms part of these Terms of Service.

14. Reviews & Feedback

If you submit reviews, comments, suggestions, photographs, feedback or other content to Golden Bees, you confirm that:

• The information is genuine and accurate to the best of your knowledge;
• You have the right to submit the content;
• The content does not unlawfully infringe another person's rights; and
• The content does not contain unlawful, defamatory, abusive or fraudulent material.

By submitting content to Golden Bees, you grant us permission to use, reproduce, display and publish that content for legitimate business and marketing purposes, subject to applicable law.

We may remove or refuse to publish content that we reasonably consider inappropriate, unlawful, misleading or inconsistent with our website standards.

15. Prohibited Uses

You may not use our Services to:

• Break or violate any applicable law;
• Commit fraud or facilitate fraudulent activity;
• Transmit false or misleading information;
• Infringe intellectual property rights;
• Attempt to gain unauthorised access to our systems;
• Introduce malicious software or harmful code;
• Use automated systems or bots in a way that interferes with our Services;
• Harass, threaten or abuse our staff, suppliers or customers;
• Interfere with the security or operation of our website; or
• Use our Services for any unlawful or malicious purpose.

We reserve the right to restrict or terminate access where reasonably necessary to protect our business, website, customers or other users, subject to applicable law.

16. Errors & Omissions

Despite our reasonable efforts, our website may occasionally contain typographical errors, pricing errors, inaccuracies or omissions.

We reserve the right to correct errors and update information where reasonably necessary.

If an error materially affects an order, we will deal with the matter in accordance with applicable law and will communicate with the affected customer where appropriate.

We will not rely on an obvious error to unfairly deprive a consumer of rights provided by law.

17. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

• Available without interruption;
• Completely error-free;
• Free from technical problems; or
• Completely secure from every possible threat.

Website availability may occasionally be affected by maintenance, technical issues, hosting problems, service-provider failures or circumstances outside our reasonable control.

18. Product Safety & Beekeeping Equipment

Beekeeping involves inherent risks, including risks associated with bees, stings, tools, machinery, heat, smoke and other equipment.

Customers are responsible for using beekeeping equipment and apparel responsibly and according to the applicable manufacturer's instructions.

Customers should use appropriate protective equipment and follow appropriate safety practices when working with bees or beekeeping equipment.

Nothing in these Terms excludes liability that cannot lawfully be excluded under South African law.

19. Food Products & Allergies

Honey and other food products may not be suitable for every individual.

Customers are responsible for reviewing relevant product information and considering their own dietary requirements, allergies and sensitivities.

If you have a known allergy or medical concern relating to a product, consult an appropriate healthcare professional before consuming it.

Golden Bees does not provide medical advice through its website or product descriptions.

20. Limitation of Liability

To the fullest extent permitted by applicable South African law, Golden Bees will not be liable for losses that are indirect, unforeseeable or outside our reasonable control.

However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms is intended to exclude or limit statutory consumer rights relating to defective, unsafe or non-conforming goods.

21. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims caused by your unlawful use of our Services, your breach of these Terms or your violation of another person's legal rights.

This provision does not apply to the extent that it would unlawfully exclude or limit rights or remedies that cannot legally be excluded or limited.

22. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or other legally available dispute-resolution mechanisms.

These Terms are subject to applicable legislation, including the Consumer Protection Act 68 of 2008, the Protection of Personal Information Act 4 of 2013 and the Electronic Communications and Transactions Act 25 of 2002, where applicable.

23. Changes To These Terms

Golden Bees may update these Terms of Service from time to time to reflect changes to our business, Services, products or applicable legal requirements.

Updated Terms will be published on this page together with a revised Last Updated date.

We encourage customers to review these Terms periodically.

Where applicable law requires specific notice or consent for a material change, Golden Bees will follow the applicable legal requirements.

24. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or severed to the extent necessary, while the remaining provisions will continue to operate to the extent permitted by law.

This will not affect any consumer protection or statutory right that cannot lawfully be excluded.

25. Entire Agreement

These Terms of Service, together with our applicable website policies, including our:

• Privacy Policy;
• Return & Refund Policy;
• Delivery Policy; and
• Other policies expressly incorporated into the Services

form the terms governing your use of our Services and purchases from Golden Bees, subject to applicable law.

26. Contact Us

Golden Bees

WhatsApp: 084 989 3633
Email: info@goldenbees.co.za

Physical Address:
Available on request

Operating Hours:
Monday–Friday
Excluding South African public holidays

Response Time:
We aim to respond within 24–48 business hours.