GOLDEN BEES PRIVACY POLICY

Last Updated: 18 August 2026

1. Overview

At Golden Bees, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Golden Bees collects, uses, stores, protects and handles personal information when you visit our website, create an account, place an order, contact us or otherwise interact with our business.

This Privacy Policy is intended to operate in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA), where applicable.

Nothing in this Privacy Policy is intended to limit or remove any rights you may have under applicable South African law.

2. Business Information

Trade Name: Golden Bees

Business Type: Sole Proprietor

Location: Johannesburg, Gauteng, South Africa

Email: info@goldenbees.co.za

Website: goldenbees.co.za

3. Information We Collect

Depending on how you interact with Golden Bees, we may collect personal information such as:

• Full name;
• Email address;
• Telephone or mobile number;
• WhatsApp contact information;
• Billing and delivery address;
• Order and purchase information;
• Payment-related information required to process your transaction;
• Communication and customer-service records;
• Information you provide when contacting us; and
• Technical information relating to your use of our website, where applicable.

We aim to collect only information that is reasonably necessary for legitimate business purposes.

4. How We Collect Personal Information

We may collect personal information when you:

• Visit or use our website;
• Create an account;
• Place an order;
• Subscribe to marketing communications;
• Contact us by email, WhatsApp or other communication channels;
• Submit a contact or enquiry form;
• Request a return, refund or exchange;
• Participate in promotions or other activities; or
• Otherwise voluntarily provide information to Golden Bees.

We may also receive certain information from service providers that assist us with operating our online store, payments, delivery and other business services.

5. How We Use Your Personal Information

We may use your personal information to:

• Process and fulfil your orders;
• Process payments;
• Arrange delivery of your purchases;
• Communicate with you about your orders;
• Respond to enquiries and customer-service requests;
• Process returns, refunds and exchanges;
• Provide information about products and services you have requested;
• Improve our website, products and customer experience;
• Prevent fraud, abuse and unlawful activity;
• Maintain business and transaction records;
• Meet legal and regulatory obligations; and
• Send marketing communications where permitted by law and where the applicable requirements have been met.

6. Lawful Processing of Personal Information

Golden Bees aims to process personal information in accordance with the lawful processing requirements of POPIA.

Depending on the circumstances, personal information may be processed where it is necessary to:

• Perform or take steps towards performing a contract with you;
• Comply with a legal obligation;
• Protect legitimate business interests;
• Protect the rights or interests of a person; or
• Where applicable, process information based on your consent.

Where consent is required by law, Golden Bees will seek the appropriate consent before processing the relevant information.

7. Marketing Communications

Golden Bees may send promotional or marketing communications about products, special offers, new products and other relevant business information where permitted by applicable law.

Where applicable, you may choose not to receive marketing communications by using the available unsubscribe option or by contacting us directly.

You may request that we stop sending you direct marketing communications at any time, subject to applicable legal requirements.

8. Sharing Personal Information

Golden Bees does not sell your personal information.

We may share personal information with trusted service providers where reasonably necessary to operate our business and provide our services.

These may include:

• Payment service providers;
• Courier and delivery providers;
• Website and e-commerce service providers;
• Technology and hosting providers;
• Marketing and communication service providers;
• Professional advisers where reasonably necessary; and
• Government authorities or other parties where required or permitted by law.

We only aim to share information where there is a legitimate reason for doing so and where applicable legal requirements are satisfied.

9. Payment Information

Payments made through our online store may be processed by third-party payment service providers.

Golden Bees may receive information necessary to confirm and manage your transaction, but payment information may be processed directly by the relevant payment provider.

We do not intentionally store full payment card details on our own systems where the payment service provider processes that information directly.

10. Cookies & Website Technologies

Our website may use cookies and similar technologies to help provide, secure and improve the website experience.

Cookies may be used for purposes such as:

• Keeping the website functioning correctly;
• Remembering certain preferences;
• Understanding website usage;
• Improving website performance; and
• Supporting relevant marketing or advertising activities where applicable.

You may be able to control or disable certain cookies through your browser or available website settings.

Disabling certain cookies may affect how some parts of the website function.

11. Data Security

Golden Bees takes reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

Security measures may include appropriate technical, organisational and administrative safeguards.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

If we become aware of a security compromise involving personal information, we will take the steps required by applicable law.

12. Retention of Personal Information

Golden Bees will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

• The nature of the information;
• The purpose for which it was collected;
• Legal and regulatory requirements;
• Accounting and tax requirements;
• Dispute resolution requirements; and
• Legitimate business requirements.

13. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion where applicable;
• Object to certain processing;
• Withdraw consent where processing is based on consent; and
• Complain about the processing of your personal information.

These rights may be subject to limitations and conditions under applicable law.

14. Requests Regarding Your Personal Information

If you would like to make a request relating to your personal information, please contact Golden Bees using the contact details provided below.

We may need to verify your identity before processing certain requests.

This is done to help protect your personal information from unauthorised access.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

Golden Bees is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

16. Children's Personal Information

Our website and services are not intentionally directed at children for the purpose of collecting personal information without the appropriate legal basis or consent.

We do not knowingly request personal information from children in circumstances where such processing is prohibited by applicable law.

17. International Transfers

Some of the service providers used to operate an online store may process information outside South Africa.

Where personal information is transferred to another country, Golden Bees will take reasonable steps to ensure that the transfer and processing are handled in accordance with applicable legal requirements.

International processing may therefore occur where reasonably necessary for the operation of our website, payment services, technology services or other legitimate business functions.

18. Intellectual Property

All content on the Golden Bees website, including but not limited to logos, trademarks, product descriptions, images, graphics and text, is the intellectual property of Golden Bees or its respective rights holders and is protected under applicable South African law.

Unauthorised use, reproduction, modification or distribution of Golden Bees content is prohibited unless permission has been granted or the use is otherwise permitted by law.

19. Website Information & Disclaimer

Golden Bees makes reasonable efforts to ensure that information published on our website is accurate and up to date.

However, we do not warrant that:

• Product descriptions will always be completely accurate;
• Product images will perfectly represent the physical product;
• Website content will always be completely free from errors or omissions; or
• The website will always be available without interruption or technical issues.

We reserve the right to correct errors, omissions or inaccuracies and update website information where reasonably necessary.

20. Limitation of Liability

Golden Bees does not intend to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited under South African law.

Subject to applicable law, Golden Bees will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in this Privacy Policy limits any consumer right or legal remedy that cannot lawfully be limited or excluded.

21. Consumer Protection

Golden Bees respects the rights provided to consumers under the Consumer Protection Act 68 of 2008 and other applicable South African consumer-protection laws.

Nothing in this Privacy Policy is intended to remove or restrict any consumer rights provided by law.

22. Updates To This Privacy Policy

Golden Bees may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

When changes are made, the updated policy will be published on this page with a revised Last Updated date.

We encourage customers to review this Privacy Policy periodically.

23. Contact Us

Golden Bees

📧 Email: info@goldenbees.co.za
📱 WhatsApp: 084 989 3633

Operating Hours:
Monday–Friday
Excluding South African public holidays

Response Time:
We aim to respond within 24–48 business hours.